Shipping and Return Policy
Last Updated: 24 October 2026
At Samved Jewels, we aim to make your shopping experience simple, transparent, and reliable. This policy explains our shipping, returns, exchanges, refunds, and order cancellation procedures for purchases made through https://samvedjewels.shop/.
1. Shipping Policy
We offer shipping across India to serviceable delivery locations.
Order Processing and Delivery
Orders are generally dispatched within 2–3 working days after order confirmation and payment verification, where applicable.
The estimated delivery time is approximately 4–6 working days after dispatch. Delivery timelines may vary depending on the destination, courier service, public holidays, festive periods, and unforeseen circumstances.
These timelines are estimates and are not guaranteed delivery dates.
Order Tracking
Where tracking is available, customers will receive tracking details through the contact information provided when placing the order.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Delivery Information
Customers are responsible for providing an accurate shipping address, PIN code, and contact number. Delays caused by incorrect information, recipient unavailability, or courier service limitations may affect delivery.
For shipping-related questions, please contact our support team.
2. Return and Exchange Policy
We encourage customers to inspect their products upon delivery. If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible.
Return and Exchange Requests
Return or exchange requests will be reviewed according to the product's condition, the circumstances of the request, and applicable consumer protection laws.
To request a return or exchange, please provide:
Your order number.
A description of the issue.
Clear photographs of the product and packaging, where available.
Any other relevant information requested by our support team.
Please retain the original packaging, invoice, tags, and accessories until the request has been resolved.
Product Condition
For voluntary returns or exchanges, where permitted under our applicable policy, products should generally be unused, unworn, and returned with their original packaging and accessories.
These conditions do not override a customer's applicable legal rights regarding defective, damaged, incorrect, or misrepresented products.
Non-Returnable Items
Certain products may be excluded from voluntary returns or exchanges for hygiene, personalisation, or other legitimate reasons, where permitted by law. Any applicable exclusions will be communicated before purchase.
No exclusion will remove a remedy that is required under applicable law.
3. Refund Policy
Refund eligibility depends on the circumstances of the request, the applicable return policy, and legal requirements.
Where a refund is approved, it will generally be processed through the original payment method wherever possible.
Refunds will generally be initiated within 7–10 working days after approval and completion of any necessary inspection. The time taken for the funds to appear in your account may depend on your bank or payment provider.
Any shipping or handling deductions will be disclosed and applied only where permitted by applicable law and the terms communicated to the customer.
4. Order Cancellation
Customers may contact us to request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may no longer be available. Customers should contact our support team to discuss the options available under the applicable return policy.
For eligible prepaid cancellations, refunds will be processed to the original payment method wherever possible.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and supporting photographs, if available.
An unboxing video may assist with verification, but its absence alone will not automatically remove any rights or remedies available under applicable law.
We will review the issue and communicate the appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable requirements.
6. How to Request a Return, Exchange, or Refund
Please contact Samved Jewels using the details below.
Email: admin.samvedjewels@gmail.com
Phone: +91 97028 98152
Include your order number and a clear explanation of your request. Our team will provide further instructions after reviewing the details.
Please do not send products to our business address without receiving return instructions.
7. Contact Information
Samved Jewels
Address: Ganpati Nagar, Plot No. 10 B, RIICO Industrial Area, Sitapura Industrial Area, Sitapura, Ramchandpura, Jaipur, Rajasthan – 302022, India.
Phone: +91 97028 98152
Email: admin.samvedjewels@gmail.com
Support availability: 12 hours a day, 7 days a week.
Showroom timings: 10:00 AM – 10:00 PM.
We are committed to handling customer concerns fairly and transparently in accordance with applicable Indian laws.