Privacy Policy

Last Updated: 24 October 2026

Samved Jewels respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share information when you visit https://samvedjewels.shop/, purchase our products, or contact our team.

By using our website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek that consent before carrying out the relevant processing.

1. Information We Collect

We may collect the following types of information depending on how you interact with our website.

Personal and Contact Information

When placing an order or contacting us, you may provide:

  • Full name.

  • Mobile number.

  • Email address.

  • Billing address.

  • Shipping address.

  • Information included in customer support enquiries.

Order and Payment Information

We may collect or maintain records relating to:

  • Products ordered and order history.

  • Order numbers and payment status.

  • Transaction references and payment confirmations.

  • Shipping, delivery, cancellation, return, and refund details.

Payments may be processed by third-party payment providers. We generally receive the transaction information required to confirm and manage your order. Payment credentials are handled according to the relevant payment provider's processes.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website.

This may include:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Pages visited and interactions with the website.

  • Date, time, and duration of visits.

  • Referring website or source.

  • Cookie identifiers and similar technical data.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Confirm payments and process eligible refunds.

  • Communicate order updates and delivery information.

  • Respond to customer questions and complaints.

  • Maintain purchase and transaction records.

  • Improve website functionality and customer experience.

  • Detect fraud, misuse, and security incidents.

  • Comply with applicable legal and regulatory obligations.

  • Send promotional communications where legally permitted and where required consent has been obtained.

We will use personal information for purposes that are lawful and consistent with the circumstances in which it was collected.

3. Email and Promotional Communications

We may contact you by email, phone, or other provided communication channels regarding your order, payment, delivery, or support request.

Promotional communications may be sent where permitted by applicable law and any required consent has been obtained.

You may opt out of promotional communications by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing messages will not necessarily stop essential transactional communications relating to an existing order.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage, and improve performance.

Cookies are small data files stored on your device by a website.

Depending on the tools enabled, cookies may help us:

  • Keep essential website features functioning.

  • Remember selected preferences.

  • Understand how visitors use the website.

  • Improve website performance and usability.

  • Support analytics or other third-party services.

You may manage cookies through your browser settings or any cookie preference controls available on our website.

Disabling certain cookies may affect some website features. Where required by law, consent will be obtained before non-essential cookies or similar technologies are used.

5. Server Logs and Analytics

Our hosting provider or website systems may record technical information when you access the website.

Such information may include IP addresses, browser details, operating systems, access times, and pages requested.

Where analytics tools are enabled, we may use relevant data to understand website performance, identify technical problems, and improve the shopping experience.

Any sharing or use of this information will be subject to applicable legal requirements and the relevant service arrangements.

6. How We Share Your Information

We may share personal information with third parties when reasonably necessary to operate our business and fulfil the purposes described in this policy.

These parties may include:

  • Payment gateway and transaction processing providers.

  • Courier, logistics, and delivery partners.

  • Website hosting and maintenance providers.

  • Security, fraud prevention, and technical service providers.

  • Analytics providers, where used.

  • Professional advisers and auditors.

  • Government authorities or law enforcement agencies where disclosure is legally required.

We aim to limit information shared with service providers to what is reasonably necessary for their relevant services.

We do not sell customers' personal information as a business practice.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Security measures may include access restrictions, appropriate website security controls, and safeguards provided by our service providers, depending on the systems in use.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers should never share passwords, OTPs, or payment authentication credentials with anyone claiming to represent Samved Jewels.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it where feasible and legally permissible.

9. Your Privacy Rights

Subject to applicable law, you may have rights to request information about your personal data, seek correction of inaccurate information, request deletion where permitted, withdraw consent where processing relies on consent, and raise privacy-related complaints.

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to resolve a dispute.

We will handle privacy requests in accordance with the legal requirements applicable at the time of the request.

10. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or other external services.

Those services may have their own privacy policies and data handling practices. We encourage you to review their policies before providing personal information directly to them.

This Privacy Policy applies to information handled by Samved Jewels through our website and business operations, subject to applicable law.

11. Children's Privacy

Our website is intended for people who can lawfully enter into purchase transactions.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technologies, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Samved Jewels

Address: Ganpati Nagar, Plot No. 10 B, RIICO Industrial Area, Sitapura Industrial Area, Sitapura, Ramchandpura, Jaipur, Rajasthan – 302022, India.

Phone: +91 97028 98152
Email: admin.samvedjewels@gmail.com

Support availability: 12 hours a day, 7 days a week.
Showroom timings: 10:00 AM – 10:00 PM.

We will review privacy-related concerns and respond in accordance with applicable requirements.